We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
Frequently Asked Questions
What is your return policy? 
Why don't you have a return policy at Nordstrom? 
What about returns for purchases at Nordstrom.com? 
Do I need a receipt from my purchase? 
Do you take everything back? 
Is there a time limit? What if the item is worn? 
Why do special-occasion dresses have tags that say if the tag is removed the garment cannot be returned? 
Are there restocking fees? 
Why does Nordstrom request my personal identification for a cash refund when I have my receipt?
About Returns & Exchanges
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label.